The Emergence of Enterprise Mobility Management
Get closer to your customers with call centre technology – customer experience solutions (CX) / Azentro / Voice Vision Data

Walk anywhere in any Australian city, and you will see people using their mobile devices. As a result, the emergence of enterprise mobility management (EMM) in an evolving market is something your company needs to understand and incorporate into your business model.

What is Enterprise mobility management (EMM)?

Enterprise mobility management is the collective set of tools, technologies, processes, and policies used to manage and maintain the use of mobile devices within an organisation.

EMM encompasses processes and policies across all mobile devices that have a part or a major stake in business processes, such as smartphones, tablets, PCs, and laptops.

As well, EMM’s scope is typically focused on security, application integration, and management, as well as the financial implications of such solutions.

In the past few years, the world of managing and monitoring mobile devices has evolved and transformed dramatically. Initially, EMM was mainly about mobile device management, but that’s now changed for a variety of reasons, including market forces.

What experts say…

Experts say there are three current key changes to the world of mobility management. First, the definition of mobile devices has expanded and now includes notebook computers, 2-in-1 devices, and wearables.

As well, the IT world has pushed incumbent enterprise applications to either become mobile-friendly or be replaced by newer (and often less financially burdensome) cloud-based solutions.

Under the auspices of mobile application management (MAM), nearly every type of tool either has a native app, a web browser link, or another mechanism to securely access enterprise data.

Third, how content is accessed has changed a great deal, to being “on tap” just about everywhere. What was pioneered by Dropbox in the consumer space and Egnyte in the business world has blossomed into the market for enterprise file sync and share (EFSS). As it relates to EMM, this is the third leg: mobile content management (MCM).

Enterprise Mobility Management – Scope

EMM’s scope is typically focused on security, application integration, management, and the financial implications of such solutions. For example, an enterprise’s EMM policy must ensure that the enterprise application is integrated and usable by mobile devices while ensuring secure access mechanisms. Moreover, the organisation needs to manage the financial costs involved in providing such solutions for company- or employee-owned devices.

As you can see, there is much to consider when evaluating the emergence of enterprise mobility management in an evolving market, so it would be useful to have experts like us on your side to help you boost your business in this area.

To find out more about enterprise mobility management and how it could benefit your business check out this eBook on EMM for more information here or speak with a technical consultant today.

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