Let’s get straight to the point shall we?
The break-fix ICT support model is a flawed way to provide customer service and IT support. The main problem associated with the model is that support simply isn’t there when you need it.
Break-fix has been around since the dawn of the IT industry and is showing no signs of disappearing anytime soon, unfortunately.
Computer consultants that are continuing to use this break-fix model really aren’t helping clients get any further ahead.
While it can look much cheaper on paper through the flexible hours and hourly rate, this reactive model could eventually end up costing you a considerable chunk off your bottom line.
Here’s why:
- The break-fix ICT model simply doesn’t account for the amount of downtime that you could experience as well as the inefficiency that you can experience from broken hardware and IT issues.
- Without regular maintenance and checks from an IT professional you could end up with a major outage that could potentially cause a huge rift in client relations. Protecting your technology from the standpoint of a company becomes a massive priority.
Consider how much productivity you would lose if you were to experience a major security vulnerability leading to a virus or attack. This type of issue could result in losing a large portion of your business, or client base or days of production.
Rather than paying wages and simply waiting for something this catastrophic to go wrong, you could have a better approach to managing the unpredictability of technology.
Simply stated, through regular IT support that doesn’t use a break-fix ICT model you can make sure that your technology is well-maintained and that vulnerabilities and potential issues can be managed in the fastest time possible.
Managing the efficiency of your business and customer service needs to take priority and this simply doesn’t work with a break-fix model.
