Hexicor Newsletter
Hexicor & Telstra
in action together
Project highlights and
customer feedback
At Hexicor, our most valuable measure of success is the feedback we receive from customers, and in every example shared here, that feedback has been overwhelmingly positive. These projects, delivered in close collaboration with Telstra, highlight the impact of a strong partnership focused on outcomes.
Whether it’s a complex migration, a communications upgrade, or a full infrastructure transformation, our customers consistently recognise the professionalism, responsiveness, and expertise of the teams involved. Their words speak volumes, and we’re proud to share them as a reflection of what we can achieve together.
St Philips College
Server Migration to Azure
The team excelled in communication, responsiveness, and technical delivery. The team worked seamlessly together, kept us informed at every stage, and handled unexpected challenges with professionalism and confidence. From initial planning to final implementation, everything was managed smoothly. At this stage, I don’t see any areas that need improvement.
The team was absolutely incredible throughout our recent server migration to Azure. We encountered a major setback when our primary database server failed just before the migration was due to begin. Despite the pressure, the team remained calm, focused, and professional.
A huge thank you to Jason for his outstanding work and support across the entire project. His expertise and dedication made a real difference from start to finish. I also want to highlight Ben, who was a steady and reassuring presence during a particularly stressful moment, helping us get a new database server up and running in Azure quickly with minimal disruption.
Special thanks as well to Scott for managing the project smoothly from end to end, and to Kayleigh for helping us kick things off with clear communication and coordination during the early stages.
I’m deeply grateful for the team’s effort, professionalism, and support throughout. They truly went above and beyond.
Customer: St Philips College
Customer Contact: Doug Minden
Solution: Server Migration to Azure
Hexicor Account Manager: Kayleigh Foster
Telstra Account Executive: Kanika Vij
WorkCover Queensland
Call Recording and Pre- Alert Messaging
Hexicor was highly responsive and quickly addressed any testing issues we encountered, which were minimal. They kept us consistently informed throughout the process, ensuring the business was always in the loop. Their collaborative approach made the experience smooth, and they were flexible in accommodating last-minute changes to the user matrix. Overall, their professionalism and adaptability were greatly appreciated.
“I just wanted to express to you how professional and customer orientated Corey, Ben and Monty were in regard to this project. Workcover were ever-changing with a never ending change of state. Corey and Monty never said no and fixed issues (arguably which were not theirs as the project progressed. It was a very successful project and this came down to Hexicor. Just wanted make sure you knew and if there are any internal awards I would certainly be supportive of this team being nominated.” Richard Barnard
Customer: WorkCover Queensland
Customer Contact: Sophia Rodriguez
Solution: Call Recording and Pre- Alert Messaging
Hexicor Account Manager: Barry Woodhams
Telstra Account Executive: Richard Barnard
Ampol
TIPT Retail Project
Since we are just over 50% complete – I would like to provide the below feedback from working with Hexicor so closely on the Ampol TIPT Retail Project for 597 of their sites.
We are extremely fortunate to be working with such an exceptional and experienced team lead by yourself, Montanah, and Corey from Hexicor during our recent rollout. Your abilities to simplify the process and ensure smooth execution has been invaluable. The feedback from the customer, the business and technical teams has been overwhelmingly positive.
You have demonstrated remarkable flexibility, seamlessly adjusting to the project’s needs and schedule, with a lot of patience. Whether scaling up or down, you have consistently delivered outstanding outcomes for our customers. You have ensured that you have not 1, but 2 backups in case of leave also – which going at this speed is important.
You are extremely organised and easy to communicate with, I believe we have a very good working relationship and am thankful that we get to work together every day. Your clear understanding of project requirements and proactive approach have been greatly appreciated by everyone involved.
Being able to handle 10-14 sites per day, you have exceeded our expectations to keep the project on track considering the challenges we faced in the beginning.
All technicians for the day call you! I don’t know how you do it. This level of efficiency is beyond any sort of capacity that we could keep up with, where typically one person manages a single site. Your ability to manage multiple sites simultaneously has been a game-changer for us.
Given your exceptional performance, I suggest that we should be engaging you guys more often and for any future projects!
Customer: Ampol
Customer Contact: Anastasia Reynolds
Solution: TIPT Retail Project
Hexicor Account Manager: Barry Woodhams
Telstra Account Executive: Anastasia Reynolds
Mt Isa City Council
Microsoft Operator Connect
We recently completed a successful migration of 106 users to Microsoft Operator Connect, including integration with Contact Centre for Teams and a full organisation-wide headset rollout. This marked a significant step forward in modernising communications for the customer.
We worked closely with Telstra Client Partner, Beryl James, to secure funding for the project, which was critical to its delivery. Off the back of this success, we now have two related initiatives underway: an audio-visual upgrade for the Council Chambers and a redesign of their mobility agreement under the Local Buy arrangement.
It’s been a strong example of collaboration between Hexicor, Telstra, and the customer to deliver real outcomes.
Customer: Mt Isa City Council
Customer Contact: Hugh Hunter
Solution: Microsoft Operator Connect
Hexicor Account Manager: Kayleigh Foster
Telstra Account Executive: Beryl James
Welcome Todd Cox
We’re pleased to share that Todd Cox has joined Hexicor as our new National Manager – Customer Success, based in South Australia. In this key leadership role, Todd will oversee our annuity revenue, service delivery, customer service, and account management across all areas of the business.
He brings extensive experience from the Telco/ISP, IT and MSP sectors, including key roles and leadership experience with Optus, Datacom and Iocane. Todd’s customer centered, strategic approach and industry knowledge will be instrumental in strengthening our customer relationships and delivering long-term service excellence.
