IP Telephony and its many benefits to your business communications can come with a handful of challenges if you work with the wrong IP Solutions Provider. As a user of Voice over IP solutions (VoIP), you may have encountered inconveniences and problems with your phone system. These may fall under two categories: improper installation or bad connections. Categorising your problems can help you determine the cause and quickly rectify the situation.
Common IP Telephony Issues
Installation Issues
Making sure everything is correctly done in your installation process can save you a lot of stress in the long run. One wrong step could lead you to reinstalling everything from the beginning, and that is just a complete waste of time and money. Installations may differ because of the sheer number of providers that offer different models and software. However, every installation has two important considerations: hardware and software. First, a provider will set up the IP telephone system, and then install the required programs needed for it to function. You need a well-trusted provider that can do the installation correctly.
Something that is usually overlooked by businesses is their network. Many people just assume that their network can handle it and leave it at that. Remember: A clock with the incorrect gears will have its performance quality reduced, if not completely halted. It is important to have your systems work together efficiently, especially between your voice and data network. An incorrect setup will lead to a loss of call quality and latency issues that could make it impossible to connect.
Working with an IP Telephony provider that offers a whole of business solution will ensure less disruption to the install and a smoother integration of the new system into the business. Any decent ICT Services provider will ensure you have the proper design and scope of works in place. The Service team will project manage the installation with you and the after care service set up will ensure a quick resolution to any issues that may arise from time to time are resolved with the utmost efficiency.
Connectivity Issues
The symptoms of this problem can come in the form of jittery calls or delayed responses. This happens because of how an IP telephone sends your voice to the listener. It first divides your voice into multiple data packets before transmitting it, but some of these may go through a different pathway or drop off. Think of sending car parts to another country in separate packages with different airlines. Each part will arrive at different times according to the different circumstances of the airlines (delays, detours, etc.). With the parts arriving so sporadically, you either have to wait longer for a complete car or have to drive an incomplete one, if that were even possible-and either option is inconvenient and ultimately undesirable.
VoIP can take up a lot of your bandwidth. Your company’s already heavy usage may be too much for your router to handle. Insufficient bandwidth will not only mean bogged down communications but also a deficit in performance if your business relies on the internet or necessitates heavy data requirements that haven’t been factored into the equation.
This type of problem can be solved by working with the right provider who not only understands the implications of voice and video traffic on a network but understands the network internally and externally as a whole to ensure you get the right business-class bandwidth to support your whole business in every location.
Don’t know where to start looking for that right partner? We can help you with a peaceful and smooth telephony experience with high-quality products and a team of experts ready to answer your call at any time.
